noun   jet·i·quette      ˈjet -i-kət , -ˌket

1. Consideration extended from one person to another during the travel experience; travel etiquette. 2. Gestures of hospitality extended to travelers by airlines, airports, hotels, and other travel service providers 3. International protocol, customs and decorum observed and displayed by travelers when visiting another country.

Gailen David, Founder

Jetiquette was founded by Gailen David as a campaign to improve all aspects of the travel experience.

In addition to speaking to groups on the topic of travel etiquette and destination decorum and protocol, Gailen has partnered with Accor Hotels, American Airlines, Air Transat Canada, Fairmont Hotels, Middle East Airlines, National Car Rental and other brands that deliver an exceptional travel experience to create featured travel content and special events.

Gailen also lends his expertise of airline safety, customer service, and labor issues to news and media organizations including USA Today, ABC, CNN, HLN, NPR, and others — sharing his experience gathered as a 24-year flight attendant, curriculum developer, and Purser Training Instructor with American Airlines. 

Contact Gailen 

By Gailen David

The “Jetiquette…The Customer Experience and You”

The Jetiquette Customer Experience Training Program has been recognized by Travel Weekly Magazine and presented with “The Magellan Award” in 2008.

Gailen’s from-the-heart program focused on showing front-line workers how valuable they really are and shared his own methods for recognizing and savoring the many rewards that come from making the travel experience special for someone else. 

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Jetiquette® is a part of the Airoplex™ group of flight-inspired media, retail, and hospitality brands.

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Media inquiries: We are able to participate in remote interviews or provide quotes upon request.