admin

Travel Weekly Magazine Customer-service convert spreads the ‘Jetiquette’ gospel

By Lester Craft | May 14, 2008 Can a Flight attendant who once held both his airline and passengers in contempt somehow evolve into a management guru capable of helping turn around the airline industry’s customer-service problems? Well, just maybe — if that flight attendant is Gailen David. David is no ordinary airline professional. Though he just …

Travel Weekly Magazine Customer-service convert spreads the ‘Jetiquette’ gospel Read More »

Ecuador

Ecuador is one of my favorite places to visit in South America. Quito, the capital, is a lovely historical city offering so much to explore in the colonial center including many 16th century structures. As you walk down the streets of any Ecuadorian city or town, don’t be surprised by a smile or a greeting …

Ecuador Read More »

Travel Weekly Magazine Customer-service convert spreads the ‘Jetiquette’ gospel

By Lester Craft | May 14, 2008 Can a Flight attendant who once held both his airline and passengers in contempt somehow evolve into a management guru capable of helping turn around the airline industry’s customer-service problems? Well, just maybe — if that flight attendant is Gailen David. David is no ordinary airline professional. Though he just …

Travel Weekly Magazine Customer-service convert spreads the ‘Jetiquette’ gospel Read More »

This flight attendant sees to your ‘jetiquette’ needs

Gailen David, The Sky Steward, talks Jetiquette with USA Today. Kitty Bean Yancey, USA TODAY Twenty-year American Airlines flight attendant Gailen David, has seen it all: unruly drunks, rambunctious kids, onboard incivility. He used to do “fly-bys” (ignore difficult fliers’ requests by zooming past). Today, he has found new dedication and trains others in customer …

This flight attendant sees to your ‘jetiquette’ needs Read More »

Roanoke By Rail

A weekend getaway had me headed to Roanoke, Virginia for the first time since I stopped there on a Piedmont Airlines flight from DC to Atlanta in 1979. This time, we traveled on Amtrak from Washington’s Union Station to Roanoke via the new rail extension to the Virginia Blue Ridge that has returned the regular passenger rail …

Roanoke By Rail Read More »