- Travel Weekly Magellan Award for "Jetiquette: The Customer Experience and You"
- Twenty-four years as an airline purser, on the front line of hospitality
- USA Today · Travel Weekly · Modern Luxury commentary on the passenger experience
- Television producer and aviation historian The person guiding the conversation
Gailen David
Founder of Jetiquette®, the reference for travel etiquette since 2006.
Former airline purser of twenty-four years. Aviation historian. Television producer.
Gailen spent those years working the aisle, which is where the questions on this site were first heard: the armrest disputes, the recline standoffs, the passenger who thanks the crew by name and the one who never looks up. He watched small courtesies change the temperature of a whole cabin, and he watched the absence of them make the news.
His program for frontline travel workers, "Jetiquette: The Customer Experience and You," won the Travel Weekly Magellan Award. He has commented on the passenger experience for USA Today, Travel Weekly, and Modern Luxury, and speaks to airline, airport, and hospitality leadership about what travelers want and what their employees need in order to provide it.
He founded Jetiquette® to give that conversation a home, and to keep it civil. Travel Kindly is the short version.